Discounts & gifts

Using a discount code

Enter the code in the cart or checkout where the code field is offered. Check whether it applies to selected products, an order amount, a customer group or a delivery method. Codes may have a minimum spend, expiry or usage limit. A code appearing on an old screenshot is not a guarantee that it is still valid.

A discount is applied only when the order qualifies and the actual total confirms it. If a code is rejected, check the current offer details and contact us if you believe the order meets them. We do not promise that every code can combine with every other offer.

When we announce a price reduction covered by the EU prior-price rule, the reference price is the lowest price applied during at least the preceding 30 days, subject to lawful exceptions. Individual codes and qualifying gifts have their own disclosed conditions; compare the actual offer and final total.

Qualifying for a complimentary product

A gift offer can require a number of eligible items or a qualifying spend. Only the products and amounts specified by that offer count. The gift may need to be selected or added separately, and the qualifying items must remain in the basket. If the offer permits a choice, available gift stock determines that choice.

The gift is free when its confirmed price or discount shows that no payment is required for the gift. Adding the same item normally without the qualifying gift action does not necessarily make it free. Review the basket total before payment.

Combining offers and reading your basket

The store’s promotion service checks gift eligibility, while Shopify confirms the applied discounts and payable checkout total. Some offers reserve qualifying items for one gift, so the same units cannot automatically qualify for a second reward. If you change quantities or remove qualifying items, the benefit can change.

Paid and complimentary units may be represented separately so that the gift and its discount are clear. The final order must show what you pay, the discounts applied and the gift quantity. If anything appears inconsistent, contact us before completing checkout.

Returns, cancellations and offers

A promotion does not remove consumer withdrawal or faulty-product rights. For a partial return, we refund the amount actually paid for the returned item, including its allocated order discount. A zero-price gift has no paid amount to refund. If a full withdrawal includes a gift received with the order, return it with the order. If a partial return removes the qualifying condition, contact us about returning the gift; we do not deduct an undisclosed gift price or retroactively impose an undisclosed threshold-discount charge. An offer cannot be used to refuse a statutory refund.

Read Returns & refunds for the process. For the active offers, check your cart. For questions about a particular rule or total, use Contact.