Shipping policy

Your order starts in Estonia. The cart and checkout show the delivery options currently available for your destination and basket before you pay.

Destinations and delivery prices

Choose your destination in the cart or checkout. A delivery method and price must be available for the actual order before it can be completed. We are expanding European delivery, but this page does not promise that every country, island, postcode or product is already supported. If no method appears, contact us before paying; do not select a different country to force the order through.

The amount displayed at checkout is the delivery charge for your purchase. Do not rely on an old promotion or a screenshot as a current tariff. Any free-delivery offer has its own destination, basket and expiry conditions. Discounts & gifts explains how offers apply.

Current delivery charges

These are the current store-configured delivery charges, not a quotation from a particular carrier. The cart and checkout confirm eligibility and the final charge for your products and address, including any valid promotion. Coverage and rates can change for future orders. A service name alone is not a promise of a particular transit time.

Orders leave from Estonia. If you need delivery by a specific date, contact us before paying so we can confirm whether that date can be agreed. Any agreed delivery estimate forms part of your order information; we do not advertise an unverified universal dispatch or transit time.

What we need to deliver

Provide the recipient’s name, correct delivery address and contact details requested by checkout or the carrier. Company details are optional unless needed for a business invoice or company delivery. Some carriers or destinations require a postcode or a delivery phone number; provide it where requested so the parcel can be delivered.

When a pickup location is offered, select the actual pickup point and check its opening or collection instructions. We do not promise a particular carrier or pickup location until it is available and selected for the order.

Dispatch, tracking and estimates

We dispatch after acceptance and the applicable payment confirmation. Any product availability or delivery estimate displayed for your order should be checked before purchase. A dispatch notification and tracking information are provided where the selected service supports tracking. A label being created does not necessarily mean a carrier has collected the parcel.

We do not publish an unsupported fixed transit-time promise for every European country. Unless another time is agreed, the statutory consumer delivery period is 30 days. If a delay affects your order, we will contact you and explain your options under the purchase terms.

Restricted products and non-EU destinations

Certain liquids or other products can have carrier restrictions. The availability of a delivery method depends on the product, service and destination. Contact us before returning a restricted product, especially one that leaks or is damaged.

The International zone also includes the non-European destinations listed above. A listed country does not establish that every cosmetic formulation can be imported there. For a destination outside the EU customs territory, import formalities, local taxes or duties may apply. Check local import requirements for the products you intend to order. We will confirm any available product or delivery restriction before accepting the order. Charges that we collect are shown before purchase. Ask us about the order before paying if the import arrangement or delivery coverage is unclear; we do not describe every non-EU shipment as duty-paid without confirming it.

A parcel is delayed, damaged or missing

Check the latest carrier status and the delivery details, then contact us with your order number. Keep packaging and photos if there is damage. We will investigate with the carrier. For consumer orders, your rights do not depend on resolving a carrier claim yourself; the seller remains responsible as provided by law until delivery.

For a return, use Returns & refunds. For a delivery question, use Contact. The full Terms & conditions explain cancellation and complaint routes.

Last updated: 5 October 2026. Published by Belom group OÜ for NailMarket.