Frequently asked questions

We sell nail cosmetics, nail care products, tools and related professional supplies. The current catalogue, product pages and availability show what you can order now. Read the specific product information rather than assuming that all products from one category have the same ingredients, volume or intended use.

No. Some nail cosmetics are marked for professional use only or have other restrictions. Check the product label and page before purchase. A shopping assistant or general guide is not proof of training. If you are unsure about the intended user or application system, ask us for the available product information.

Check the manufacturer’s compatibility and curing instructions for the exact product. Lamp wattage alone does not establish adequate curing. We do not promise universal compatibility across lamps, bases and tops. Our gel polish guide explains what to check before ordering.

Screen settings, lighting and the product finish can change how a colour appears. Check the shade number, description and available pictures. A screen image is a useful reference, but it cannot guarantee an identical colour on every display. The product must still match its description.

Review the basket and checkout before completing payment. The final total reflects the products, applicable tax, confirmed discounts and selected delivery charge. A promotion or old screenshot is not a current price promise. Payment methods available for that order are shown in checkout.

Follow the conditions displayed with the offer. The qualifying spend or eligible product quantity must be met, the gift may need to be selected separately and the qualifying items must remain in the basket. The actual discount and total confirm whether the gift is free. Read Discounts & gifts for combination and return information.

Open your customer account and choose the cancellation action for unfulfilled items, following the online withdrawal steps. You can also contact us quickly with the order number and the correction or cancellation requested. We will check whether the order has already been accepted, packed or dispatched. We cannot guarantee an address change after a carrier has received the parcel. If cancellation is no longer possible, your applicable consumer withdrawal rights still remain.

Yes, you can send a product list, quantities, business details and destination through Wholesale & salon orders. We assess the enquiry and agree any special terms before acceptance. There is no guaranteed trade discount, minimum order or credit facility merely because an enquiry is submitted.

Orders are dispatched from Estonia. Choose the real destination in the cart or checkout to see whether a delivery method is available for the products and basket. We are extending European coverage; an educational page mentioning a country does not mean every product or region there is already supported.

The current delivery charge is shown for your actual destination and selected service before you pay. It may depend on the basket and any applicable offer. If no delivery method appears, contact us before ordering instead of choosing another country. Shipping information includes the current rates table: Estonia €4.59 standard or €8.27 express; listed international destinations €17.00. The checkout total remains the charge for your actual order.

Send us your order number and the latest carrier status, and keep packaging or photos where there is damage. We will investigate the delivery issue. Consumers do not have to resolve a carrier claim themselves to keep their purchase rights. Prompt reporting helps, but an arbitrary short reporting deadline does not remove statutory rights.

Consumers generally have 14 calendar days after delivery to notify us of withdrawal, followed by 14 days to send the goods back. No reason is required. The current store rules provide free return shipping for an eligible return arranged through NailMarket. For consumer withdrawals, this means you notify us within the applicable 14-day period while the goods remain covered by the withdrawal right, and send the goods back within the further 14-day return period. Contact us before buying your own label; a separately chosen courier route is at your cost unless reimbursement is agreed. Read Returns & refunds for the online withdrawal route and the optional withdrawal form.

No. The health or hygiene exception concerns goods that were sealed, are genuinely unsuitable for return for health protection or hygiene reasons and were unsealed after delivery. It is not a blanket cosmetics exclusion. The specific product page must identify the seal and explain the exception before purchase; without that notice we handle the item under ordinary withdrawal rules. A faulty, unsafe or misdescribed product remains subject to your applicable rights even after opening.

Stop using it and contact us with the product name, order number, batch number and a description. Photos can help. Do not send a leaking or restricted item without safe-return instructions. For symptoms or a suspected allergic reaction, seek appropriate medical advice; neither our shop nor its assistant provides a diagnosis.

Use Contact or email info@belom.eu. Include an order number for an order issue. Do not send payment passwords, verification codes or complete card details. Written consumer complaints receive a response within 15 days; if a longer investigation is needed, we explain the timing.

No. A newsletter subscription and optional tracking choices are separate from placing an order. You can unsubscribe from marketing and manage cookie choices through Cookie settings. Necessary order updates continue when needed. See Privacy Policy and Cookies Policy.